About Our Policies

We understand that time is valuable, and our appointment slots are limited. We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations or reschedules made within the 48-hour window will incur a 50% charge of the total service price.

Clients with multiple cancellations or reschedules in a row may not be the best fit for our service, and we may respectfully choose to discontinue our relationship.

Same-day cancellations or no-shows will incur a 100% cancellation fee of the service total. This fee cannot be applied towards future services and will be charged to the credit card on file.

If a client has multiple no-shows or last-minute cancellations within a 12-month period, we may discontinue our relationship.

We understand that sometimes delays happen. If you are running late, please give us a call as soon as possible. If you arrive and there isn't enough time to complete your service, you will be charged the full amount for your service. If there are same-day openings available, we may be able to reschedule you without additional charges.

If you are sick, experiencing symptoms, or recovering from an illness, we kindly ask that you reschedule your appointment. For your health, the health of our team, and the safety of other clients, we require illness-related reschedules to be moved at least 1-2 weeks from the date of illness.

If you arrive showing symptoms such as coughing, sneezing, or fever, we reserve the right to cancel your appointment, and you will be charged 100% of your service fee.

No Children or Additional Guests

We understand the challenges of being a parent, and while we do our best to accommodate families, we kindly ask that you do not bring children or additional guests to your appointment. Our services require the full attention and focus of our technicians, and distractions may prevent us from delivering the best service possible.

We are pleased to offer gift cards for purchase! Gift cards can be used toward any product or service we offer.

Gift cards for a dollar amount do not expire.

Gift cards can be redeemed by presenting them at your appointment or by linking them to your account.